What is it?
Get Support Online 
is a feature that connects you directly to a TimeMaker support specialist.
You can chat with the TimeMaker Support Specialist. If you have Skype installed, you can talk to the Specialist (the Skype user name for support is “timemaker-helpdesk”). The Specialist can also request access to your computer, allowing him to take control of your computer. If you agree, the specialist will be able to control your mouse to resolve any problem you may be experiencing. You will be able to view all the support specialist is doing, and can disconnect the specialist at anytime.
Our support desk hours are:
GMT – London time
Monday – Friday 07:30 AM – 10:00 PM
(get your local time: https://www.timeanddate.com/worldclock/ )
What happens if clicked?
You are connected to a TimeMaker Support Specialist that will be able to solve any problem you may experience with TimeMaker.
You will be able to chat with the Support Specialist and, if you agree to grant access, the Specialist will be able to control your computer to help you effectively resolve any problem.