Support

Before contacting support, collect enough detail for someone else to reproduce or diagnose the issue.

Include

• your TimeMaker version
• operating system
• server connection name
• module and folder
• item ID, if available
• exact error text
• what you expected to happen
• what happened instead
• whether the problem happens for other users

Fast checks

• Confirm you are online.
• Clear active filters and search terms.
• Restart TimeMaker after configuration changes.
• Check whether the issue affects one item, one module, or the whole application.